To assess the challenges and benefits, acceptability, and feasibility of virtual visits at Hamilton Health Sciences (HHS) from a patient, caregiver and health care provider perspective.

Brief Description

Due to COVID-19, HHS outpatient care is primarily conducted through virtual visits instead of in-person visits. Patients who had received their care virtually (i.e., by telephone or video) were contacted to complete a survey. The goal of this survey was to gather information about patients’, caregivers’, and health care providers’ experiences with virtual care and their preferences related to various aspects of virtual visits. Collected data was used to identify opportunities to improve virtual care done at HHS. This evaluation project was a collaboration between CEBI and the HHS Virtual Care Operations Team. The CEBI team was responsible for developing the surveys; distributing the surveys to patients, caregivers and health care providers; and analyzing survey results.

Survey Results

As a part of CEBI’s role in the evaluation of virtual care, the program has privately shared evaluation results with respective clinical areas at HHS.

Additional Information and Partner Links

For more information about the methodology of this evaluation project, CEBI’s role in improving virtual care at HHS, and additional survey result information, please contact us at cebi@hhsc.ca.

For more information about virtual care at HHS, please visit https://www.hamiltonhealthsciences.ca/patients-visitors/virtual-care/.