To assess the challenges and benefits, acceptability, and feasibility of virtual visits at HHS, from patient, caregiver and health care provider perspectives.

Brief Description

As a result of the COVID-19 pandemic, HHS outpatient care is primarily being conducted virtually (i.e., by telephone or video). A survey was developed to gather information about patients’, caregivers’, and health care providers’ experiences with virtual care and their preferences related to various aspects of virtual visits. Collected data were used to identify opportunities to improve virtual care at HHS. This evaluation project was a collaboration between CEBI and the HHS Virtual Care Operations Team. The CEBI team was responsible for developing and distributing surveys, and analyzing survey results.

Survey Results

Evaluation results have been shared with respective clinical areas at HHS.

Additional Information and Partner Links

For more information about the methodology of this evaluation project, CEBI’s role in improving virtual care at HHS, and additional survey result information, please contact us at cebi@hhsc.ca.

For more information about virtual care at HHS, please visit https://www.hamiltonhealthsciences.ca/patients-visitors/virtual-care/.