Introduction to Quality Improvement and Patient Safety
Overview
We are offering an in-person, two-day introductory course on quality improvement and patient safety. This course is available for all HHS nurses, physicians, allied health professionals, trainees, and administrators.
Dates: This course will be offered twice in March 2026:
Thursday, March 5 & Friday, March 6
8:30 a.m. – 5:00 p.m. both days
Saturday, March 28 & Sunday, March 29
8:30 a.m. – 5:00 p.m. both days
Cost: $100 (includes lunch on both days)
Location: St. Peter’s Hospital – Hamilton Health Sciences
To register, please CLICK HERE.
Learning Objectives:
Day 1
- Define quality improvement (QI), discuss the domains of quality, model for improvement, and aim statements
- Describe the role of knowledge translation (KT) in bridging evidence to practice
- Identify outcome, process, and balancing measures for a QI project
- Construct and interpret run charts to analyze health care data
- Apply core QI tools (driver diagrams, fishbone diagrams, PDSA cycles)
- Summarize a QI initiative using the A3 framework
Day 2
- Describe evolution of patient safety frameworks and the principles of Safety 1, 2 and 3.
- Describe the concept of human factors and identify how they contribute to error
- Human limitations, Humans interacting with Humans, Humans interacting with environments, Humans interacting within complex systems and culture
- Identify some basic tools that could appropriately be used to error proof systems from each of the above perspectives
- Describe the components of Just Culture
- Identify the key components that contribute to patient experience and the synergies between patient experience and quality and patient safety
- Describe the models of patient and family engagement